androidapps tip

Always Communicate With Your Customer

Another useful tip for Instacart shoppers to keep in mind is to always stay in communication with the customer. This provides better service overall, makes your life easier, and ultimately increases the chances you get a nice tip. Here are some good times to get in touch with the customer:

  • Order Starts. Send a simple “Hello, I’m your Instacart shopper and am beginning the shopping trip. Please let me know if there’s anything you need or if you have any questions” sort of deal.
  • Replacements. Normally, you should use common sense to find replacements, or the customer will have left notes about their preferences (more on this in a bit). However, if you’re absolutely lost, it’s a good idea to message the customer for clarification.
  • Delays. If something is holding up your delivery, send a quick text to inform the customer. And, here’s an Instacart shopper secret that’s going to help simplify life: use voice to text to communicate! I mean, who has time for texting when you’re walking around a store, collecting groceries? Learn how to use voice to text on your smartphone and send messages to the customer that way to be more efficient.